Terms and conditions

CART CODE WELCOME

The WELCOME shopping cart code is intended only for new customers (accounts that have never placed an order on our e-shop). A -10% discount will be applied to the entire shopping cart thanks to this code from 150€ of purchase.

This offer cannot be combined with any current offer.

I- APPLICATION OF THE GENERAL CONDITIONS OF SALE

These general terms and conditions of sale (the " Terms ") apply to all orders placed on the website www.petitemendigote.fr (the " Site ") by any user (the " Customer "). Their purpose is in particular to inform the Customer about the terms and conditions for placing an order online, delivery of the products that are the subject of his order and the conditions for returning and refunding the products ordered.

These Conditions are applicable without restriction or reservation to all products offered for sale on the Site (the " Products "). Any order for one or more Products implies consultation and unreserved acceptance by the Customer of these Conditions and the applicable prices. These Conditions prevail over any other document.

Sybille Accessoires SAS, which operates the Site, reserves the right to modify these Terms at any time. Such modifications will be effective as soon as they are visible on the Site. If you continue to use the Site after such modifications, this will constitute your acceptance of the new general terms and conditions of sale. It is therefore important to regularly consult the Terms in order to know the latest updates. If you do not accept these modifications, please stop using the Site immediately.

The conditions applicable to any order are those in effect at the time of the order.

Any buyer on the Site is deemed to have read and accepted these Conditions in their entirety before confirming their order.

II- SITE AND ACCESSIBILITY OF THE SITE

The Site is an e-commerce site which belongs to the company Sybille Accessoires SAS with capital of 173,476.12 euros , whose head office is located at 3 Rue Volney 75002 Paris, registered with the RCS Paris under number 444 282 081 (the " Company ") , reachable at 01 47 66 84 02.

Intra-community VAT number: FR04 444 282 081

The Site is published by the Company.

III- AVAILABILITY OF PRODUCTS

You may purchase Products within the limit of available stock, and offers remain valid as long as they are visible on the Site. We reserve the right, at any time, to withdraw any product for sale on the Site.

In the event of unavailability of the Product after validation of your order, we will inform you by email promptly. We will then proceed to refund the Product.

IV- PRODUCTS

The Products are identified by one or more photos, by a descriptive text in French and a price including tax in euros.

These photographs are intended to be as faithful as possible to the products sold. However, we cannot guarantee perfect similarity between these photographs and the Products because the colors reproduced may vary from one computer to another. The photographs are contractual.

The Products remain the property of the Site until full payment of the price.

V-PRICE

The prices of the Products are indicated in euros, all taxes included.

The Company reserves the right to modify the prices of the Products at any time and without notice. The price of the Products applicable to the Customer's order is that appearing on the Site at the time of validation and payment of the order by the Customer.

The price of the Products does not include the shipping costs of the order which will be indicated to the Customer at the latest at the time of payment of the order. Shipping costs vary depending on the delivery address.

For all orders placed outside the European Union, the price paid is exclusive of tax.

VI- ORDER TERMS

1- Prerequisites

To be able to place an order for Products, the Customer is informed that he/she must: • Be at least 18 years old; • Be legally capable of making purchases of the products ordered; • Be the holder of the bank card used for payment of the order or, failing that, be duly authorized to use it to pay for his/her order.

The Customer guarantees the Company that he/she meets all of these conditions and that the bank account associated with the means of payment used on the Site to pay for his/her order has sufficient funds to meet his/her obligation to pay the price.

For all orders placed outside the European Union, the price paid is exclusive of taxes and customs charges will be added upon receipt of this order in the country of dispatch.

2- Order process

The Customer may select as many Products as he/she wishes, which will be added to the shopping cart (the "Shopping Cart"). The Shopping Cart summarizes the Products chosen by the Customer as well as the prices relating to them. The Customer may freely modify the Shopping Cart before confirming his/her Order. Validation constitutes proof of validation by the Customer of the entire order and the due date of the amounts due in execution of said order, as well as full and unreserved acceptance of all of these Conditions and the quote relating to the order.

A confirmation email will be sent to the Customer following validation of his order. To this end, the Customer formally accepts the use of email for confirmation of the content of his Order and to receive his invoice electronically, directly from his Customer account on the Site. All data provided by the Customer throughout the placing of the order and the confirmation by the Company of the registration of the order will constitute proof of the transaction.

The order is only final once the Customer has paid the order price in full.

The Customer formally accepts that once an order has been placed, it will not be possible to cancel it. However, it will be possible to return it after receipt to request a refund, according to the return conditions mentioned later in the Conditions.

VII- PAYMENT

Any order placed on the Site must be paid for at the time of ordering. The order will only be executed after the Customer has paid the full amount of the order.

Payments are made online using a secure online payment system. Orders can be paid by credit card or via PayPal or Alma. The Company works with the Stripe banking payment solution which uses the latest and most reliable security systems including PCI DSS certification. Stripe, PayPal and Alma encrypt this data using the SSL protocol to ensure the security of this data.

The execution of the order will be carried out after agreement from the bank payment center. In case of agreement from the latter, the account will be immediately debited and the order validated. In case of refusal, the order will be canceled.

Receipt of the confirmation email from the Company confirms that the order has been processed. An invoice will then be available directly from the Customer account on the Site.

The order validation date corresponds to the date of payment by bank card online.

VIII- DELIVERY

Deliveries are made in Metropolitan France as well as abroad, according to the list of countries mentioned a little further below. Items in stock will be shipped within a maximum of four (4) days after your order is registered.

The products are delivered at the Customer's expense, to his home or to the address indicated by the Customer during the ordering process. It is the Customer's responsibility to verify the accuracy of the information mentioned when ordering.

From the dispatch of the order, the delivery times are as follows:
• 3 to 5 working days by Colissimo for France
• 2 working days by Chronopost for France
• 5 to 10 working days by international Colissimo

Shipping costs:

Delivery method	Country of delivery	Costs	Delivery times	Cost of return
Colissimo standard	Metropolitan France	5€ Free from 200€ purchase	3 to 5 working days	At your expense
Chronopost	Metropolitan France	10€	2 working days	At your expense
Colissimo International	Switzerland, Belgium, Luxembourg, Netherlands	5€ Free from 300€ purchase	3 to 5 working days	At your expense
Colissimo International	Germany, Austria, Spain, Ireland, Italy, Portugal, United Kingdom.	10€ Offered from 400€ purchase	3 to 5 working days	At your expense
Colissimo International	Andorra, Vatican City State, Gibraltar, Guernsey, Jersey, Liechtenstein, San Marino	10€ Offered from 400€ purchase	7 to 10 working days	At your expense
Colissimo International	Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland, Czechia	12€	4 to 6 working days	At your expense
Colissimo International	Albania, Algeria, Balearic Islands, Bosnia and Herzegovina, Bulgaria, Canary Islands, Ceuta, Cyprus, Croatia, Egypt, Finland, Greece, Iceland, Kosovo, Libya, North Macedonia, Malta, Morocco, Melilla, Moldova, Montenegro, Norway, Romania, Serbia, Tunisia, Ukraine	20€	7 to 10 working days	At your expense
Colissimo International	Guadeloupe, French Guiana, Reunion, Martinique, Mayotte, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon	19€	7 to 10 working days	At your expense
Colissimo International	United States & Canada	25€	Approximately 10 working days	At your expense
Colissimo International	Australia, China, South Korea, Hong Kong, India, Israel, Japan, Macau, Singapore, Taiwan, Thailand, Vietnam	40€	7 to 10 working days	At your expense
Colissimo International	Africa, South America, United Arab Emirates, Middle East, Rest of Asia	47€	7 to 10 working days	At your expense
Colissimo International	Greenland, Niue, New Caledonia, French Polynesia, Svalbard and Jan Mayen	54€	7 to 10 working days	At your expense

The Customer is informed that the delivery of the Products is carried out by a third-party carrier and therefore authorizes the Company to transmit his personal data to said transport company in order to allow the latter to deliver his order to the delivery address that he provided when placing the order.

The Customer receives via email from the carrier the tracking number assigned to the package, allowing them to follow the delivery process of their order.

The Customer is informed that it is their responsibility to provide exactly all the details necessary for the correct routing of their order and the perfect delivery of the products ordered (access code, access specification such as building or floor for example).

If the Customer is absent at the time of delivery, a delivery notice may be left in the letter box. The carrier may also decide to leave the package in the Customer's letter box if the size allows it.

For all orders placed outside the European Union, the price paid is exclusive of taxes and customs charges will be added upon receipt of this order in the country of dispatch.

From the time the order is shipped, the average delivery times are as follows:

- 3 to 5 working days by Colissimo for France

- 2 working days by Chronopost for France

- 5 to 10 working days by international Colissimo

The cost of returning goods from a country other than France is the responsibility of the Customer. Products shall be refunded within fourteen working days from the date of receipt of the Products by the company Sybille Accessories. The Company Sybille Accessories will proceed to the reimbursement by using the same payment method as that used by the Client when paying for his order.

IX- RIGHT OF WITHDRAWAL

In accordance with the provisions of article L221-18 of the Consumer Code, "the consumer has a period of fourteen (14) days to exercise his right of withdrawal from a contract concluded remotely" and this without having to provide proof of reasons or to pay penalties.

A. Deadline and formality

This period begins to run from the day of delivery to the Customer of the Product(s) subject to the order. In the case of an order for several products delivered separately, the period runs from the receipt of the last Product. The Customer may exercise his right of withdrawal before the end of the period of fourteen (14) days, without having to justify his decision by any unambiguous declaration expressing his wish to withdraw in accordance with the document present in his package, which details the procedure to follow for the return of the products delivered with each order , or on the withdrawal form reproduced below:

Withdrawal form template

(Complete and return this form and the order number only if you wish to withdraw from the contract. We advise you to also specify your order number)

For the attention of SYBILLE ACCESSOIRE – 3 rue Volney – 75002 Paris, France

Email: serviceclient@petitemendigote.fr

I hereby notify you of my withdrawal from the contract for the sale of the goods below: (identification of the product(s) on which the right of withdrawal is exercised)

Ordered on ……………..(order date) and/or received on ……………..(delivery date)

Name of Consumer Client:

Consumer Customer Address:

Signature of the Consumer Client (only if this form is notified on paper)

Date :

For any information, you can contact Customer Service at serviceclient@petitemendigote.fr

B. Return and Refund

For any return under the right of withdrawal, the procedure below must be fully followed:

The customer has a period of 14 days, from the date of sending the withdrawal, to return the Products, without justification or penalty, to

GPC LOGISTIC & OVERSEAS (Petite Mendigote)

12 rue Marc Verdier

10150 PONT STE MARIE.

The Customer is advised to enclose with their package the return slip previously completed and printed using the return form accessible from the customer area - "My Orders" section.

Products returned by the Customer must not have been worn, damaged, soiled or washed by the Customer. They must be returned in their original packaging, with their label and any accessories, to the return address mentioned above.

2 possible options :

Reimbursement of your order (a flat rate of €4.90 will be deducted from the value of your reimbursement to cover return costs* - see table below).
The exchange or credit of a Product for another size or product (free service)

How to proceed?

Go to your account area, then click on the order in question. Select the "Return request" button or go directly here .
Enter your order number and the email address used for your order.
Select the item(s) you wish to return.
Choose your return method: Exchange (for another size) or return, as well as the reason for your return.
In case of an exchange of your item for another size, choose the size of your choice (you will receive the item once your return package is received in our warehouse).
In the case of a refund, validate your refund request.
A return request confirmation email will be sent to you with the shipping label to download.
Carefully prepare your return package, stick the shipping label received by email on the package and drop it off at the Chronopost relay point closest to you.

Refund terms :
The refund of the order will be made directly to the payment method used when placing your order within a maximum of 14 days after receipt of your return package in our warehouse or proof of shipment of your return package .

*Scale of fixed amounts retained on the value of the items reimbursed depending on the destination country:

France and Belgium	4.90€
Germany, Spain, Portugal, Italy, Netherlands, Luxembourg	8€
United Kingdom, Switzerland, Andorra, Norway	10€
China, South Korea, Hong Kong, Japan, Singapore, Taiwan, Thailand, Vietnam, Turkey, Ukraine, Guernsey	15€
Australia, Brazil, Canada, United States, United Arab Emirates, India, Israel, Mexico, Puerto Rico, Qatar, New Zealand, Iceland, Chile, Philippines, Malaysia, South Africa, Morocco, Reunion, Colombia, Indonesia, Argentina, French Polynesia	20€

Exchange terms : Free service allowing you to change the size or product(s) on a Product ordered and returned.

Upon receipt of your returned package, a new order will be sent to you free of charge in exchange for your returned items ( a shipping confirmation email will be sent to you).

In case of loss or damage during transport, the Company will investigate with the carrier to resolve the dispute in the case where the return label was sent by the company to the customer. If the return of the package was taken care of by the Customer: he will have to contact the carrier to declare a dispute.

X- GUARANTEES

1 - Limitation of liability

The Company 's liability in respect of any Product is strictly limited to the purchase price of the Product. The Company shall not be liable in any event for the following losses, regardless of their origin:

loss of revenue or sales
operating loss
loss of profits or contracts
loss of expected savings
data loss
loss of working or management time
image damage
loss of opportunity, and in particular of ordering a Product,
moral prejudice.

The documents, descriptions and information relating to the Products are not covered by any warranty, express or implied, except for those warranties provided by law.

The Company makes no warranty regarding any harm that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horse, cancelbot , logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair any functionality of a computer or interfere with the proper functioning of the computer, including any transmission resulting from the downloading of any content by the Customer, the software used by the Customer to download the content, the Site or the server that provides access to it. In this regard, the Customer acknowledges that it is his responsibility to install appropriate anti-virus and security software on his computer hardware and any other device in order to protect them against any bugs, viruses or other programming routines of this nature that prove harmful.

The Customer acknowledges that it assumes all risks associated with any content downloaded or otherwise obtained through the use of the Site and agrees that it is solely responsible for any damage caused to its computer system or any loss of data resulting from the download of this content.

The Company is only required to deliver Products that comply with the contractual provisions. Products are considered to comply with the contractual provisions if the following conditions are met: (i) they must comply with the description and have the characteristics set out on the Site; (ii) they must be suitable for the purposes for which products of this type are generally designed; (iii) they must meet the quality and resistance criteria that are generally accepted for products of the same type and which can reasonably be expected.

In addition, the Company guarantees consumers against defects of conformity and hidden defects for the Products on sale on the Site under the following conditions:

2 - Legal guarantees

All products for sale on the Site benefit from the legal guarantee of conformity (as defined in Articles L.217-3 et seq. of the Consumer Code) and the guarantee of defects in the thing sold (as defined in Articles 1641 et seq. of the Civil Code), allowing the Customer to return defective or non-compliant Products delivered free of charge. However, Products modified, repaired or integrated by the Customer are excluded from the guarantee. The guarantee will not apply to apparent defects, or those that the Customer knew about or could not ignore when placing the Order, in particular with regard to the information provided by the Company . The guarantee will also not cover Products damaged after transfer of risks to the Customer, or due to improper use.

Legal guarantee of conformity

According to article L217–3 of the Consumer Code:

The seller delivers goods that comply with the contract and with the criteria set out in Article L. 217-5 .
It is liable for any lack of conformity existing at the time of delivery of the goods within the meaning of Article L. 216-1 , which appear within two years of delivery.

According to article L.217–5 of the Consumer Code:

In addition to the contract compliance criteria, the property is compliant if it meets the following criteria:

1° It is suitable for the use normally expected of a good of the same type, taking into account, where appropriate, any provisions of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;

2° Where applicable, it possesses the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;

3° Where applicable, the digital elements it contains are provided according to the most recent version available at the time of conclusion of the contract, unless the parties agree otherwise;

4° Where applicable, it is delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect;

5° Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of Article L. 217-19 ;

6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, having regard to the nature of the good as well as to the public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labelling.

II.-However, the seller is not bound by any public declarations mentioned in the preceding paragraph if he demonstrates:

1° That he did not know them and was not legitimately able to know them;

2° That at the time of conclusion of the contract, the public statements had been rectified in conditions comparable to the initial statements; or

3° That the public statements could not have had any influence on the purchasing decision.

III.-The consumer may not contest conformity by invoking a defect concerning one or more particular characteristics of the good, of which he has been specifically informed that they deviate from the conformity criteria set out in this article, a deviation to which he has expressly and separately consented when concluding the contract.

If the Customer finds a lack of conformity of the Product, within the meaning of Article L. 217-5 of the Consumer Code, he may exercise the legal guarantee of conformity within a period of two (2) years from Delivery of the Product, and is exempt from providing proof of the existence of the lack of conformity during this period.

Your request must be sent to Customer Service at serviceclient@petitemendigote.fr

When the legal guarantee of conformity is implemented, in accordance with Articles L. 217-9 and L. 217-10 of the Consumer Code, the Company undertakes:

either to repair the Product or replace it with an identical product depending on available stocks, at the Customer's choice, unless this choice results in a cost that is clearly disproportionate for the Company compared to the other option, taking into account the value of the Product or the significance of the defect;
either to reimburse the price of the Product if the repair and replacement of a Product prove impossible, or if the replacement or repair, as the case may be, presents a major inconvenience for the Customer, or if the replacement or repair, as the case may be, cannot be implemented within one month of the Customer's request.

Warranty against defects in the thing sold

According to Article 1641 of the Civil Code: "The seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them."

If the Customer finds a defect within the meaning of Article 1641 of the Civil Code, he may exercise the legal guarantee against hidden defects within two years from the discovery of the defect.

Your request must be sent to Customer Service at serviceclient@petitemendigote.fr

When the guarantee against defects in the item sold is implemented, the Company undertakes, according to the Customer's choice and after assessment of the defect:

either to reimburse him the full price of the returned Product,
or to reimburse part of the price of the Product if the Customer decides to keep the Product.

Finally, the Customer is reminded that the legal guarantee of conformity and the legal guarantee against defects in the thing sold are not mutually exclusive, and do not deprive the Customer of any other contractual or commercial guarantee that may have been granted by the Company . Nor do they deprive the Customer of his right of withdrawal defined in Article IX of these Conditions.

XI- PERSONAL DATA AND COOKIES

In accordance with the provisions of Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms, the Site is the subject of a CNIL (National Commission for Information Technology and Freedoms) declaration under number 1351361. The user has the right to access, modify, rectify and delete data concerning him/her. To exercise this right, the Customer must send an email to serviceclient@petitemendigote.fr indicating in the subject of the email "Modification of personal data". The Customer can also modify his/her personal details from his/her customer area by identifying himself/herself using his/her email address and password.

All personal information we collect is strictly necessary for order processing, delivery and invoicing. Your account information is therefore only used in the context of your business relationship with the Site. Any missing information will result in the automatic refusal of the order. Personal information collected on the Site is processed by the Company for customer relationship management and prospecting purposes. This information is only transmitted to companies that contribute to the management, execution and processing of orders.

Furthermore, the Company does not transmit any personal information to third parties for prospecting purposes, but may be required to disclose it to legally authorized bodies and authorities, to the extent that disclosure is required or authorized by law, or when it deems it necessary or appropriate to comply with applicable laws and other texts, or to protect or defend its rights or those of its employees, customers or any other person.

Finally, your banking information is never in our possession. Transactions are entirely processed by our payment platform Adyen or by PayPal.

If the Customer has previously accepted, he may receive marketing emails (newsletters) or SMS from which he can unsubscribe by clicking on the unsubscribe link at the bottom of each email received or each SMS received.

All personal information is stored with the Site host, whose contact details appear in Title II of these Conditions .

Under no circumstances will the Company ask for confirmation of account or credit card details by email. If the Customer receives an email purportedly sent by the Company requesting such information, the Customer should not respond to it.

We strive to maintain appropriate security measures to protect your personal data. However, despite all the measures we put in place to protect against unauthorized access, use or disclosure of such information, we cannot guarantee that any data transmission over the Internet can be completely protected against access by unauthorized parties. We will not be held liable for any breach of security unless such breach was attributable to our negligence.

The Site uses cookies (connection witnesses) which only allow the conservation of temporary data related to the current session such as the products you select or the time spent on the Site. This information collected is in no way nominative. Once disconnected from the Site, this information is stored for thirty (30) days before being permanently deleted.

When arriving on the Site, the Customer is informed of the presence of these cookies. Continuing to browse the Site constitutes acceptance. However, the user has the option of opposing the use of these cookies by configuring their browser. However, access to certain services may require prior acceptance of cookies by the user.

XII- INTELLECTUAL PROPERTY

All intellectual property rights of the Site and its contents belong exclusively to the Company. Any reproduction, use or partial or total modification of an element of the Site, in any form whatsoever, may not be carried out without the express authorization of the Company, which reserves the right to initiate proceedings under intellectual property law.

The Customer is granted a limited license, including the consultation and use of the Site for personal use, and excluding downloading or modifying its contents, in whole or in part, without the express written consent of the Company. This license excludes any use of the Site for commercial or resale purposes, any recovery and use of product descriptions or prices, any derivative use of the Site or its contents, or any use of data mining tools, indexing robots or data collection and extraction tools. It is prohibited to reproduce, duplicate, copy, sell, or in any other way exploit all or part of the Site for commercial purposes without express written permission. It is prohibited to use techniques to incorporate any trademarks, logos, proprietary information (including images, text, page layout or forms) belonging to the Company without express written permission. It is prohibited to use meta tags or any other "hidden text" utilizing the name or trademark without express written permission.

XIII- RESPONSIBILITY

Placing an order on the Site implies knowledge and acceptance of the procedures in force on the Internet network, in particular with regard to technical performance, response times, connection times, queries or transfers of information, risks of disconnection, risks of contamination by viruses circulating on the network and, in general, all risks linked to the use of the Internet network.

The Company may therefore not be held liable under any circumstances for any direct or indirect damage resulting from improper use or incident linked to the use of the computer, Internet access, maintenance or malfunction of the servers, the telephone line or any other technical connection, the Client's connection to the Site being made under his/her entire responsibility.

We strive to provide reliable content on the Site. However, despite our best efforts, we cannot guarantee that the Site is free from inaccuracies or omissions and we cannot be held responsible for errors or omissions, or for a lack of availability of information and services.

XIV- MEDIATOR

In the event of an unresolved dispute with the Company, the Customer who has made a purchase on the Site may request the mediation service offered by the Company free of charge, in accordance with the provisions of the Consumer Code concerning the mediation process for consumer disputes.

To this end, he can send a complaint to CM2C electronically: cm2c@cm2c.net , or by post to 49 Rue de Ponthieu, 75008 Paris.

The solution proposed by the mediator is not imposed on the parties, who remain free to withdraw from the Mediation process at any time.

In accordance with Article L.612-2 of the Consumer Code, one of the preconditions for the examination of the dispute by the mediator is the following: the consumer must prove that they have previously attempted to resolve their dispute with the seller.

The mediator must be contacted within 12 months from the date of the written complaint made to the seller.

XV- APPLICABLE JURISDICTION

The sale of products sold on the Site is subject to French law.

The terms and conditions of sale, as well as the contractual relationship between the Client and the Company are governed by French law.

In application of article R.631-3 of the Consumer Code, the consumer may refer the matter to either one of the courts with territorial jurisdiction under the Code of Civil Procedure, or to the court of the place where he or she resided at the time of the conclusion of the contract or the occurrence of the damaging event.

In the event of a dispute, the customer will first contact the Company to obtain an amicable solution and, failing agreement, the ordinary courts will have sole jurisdiction.

XVI- CONTACT

For any questions regarding online product orders, please contact us by email at: serviceclient@petitemendigote.fr or by telephone, Monday to Friday from 10 a.m. to 5 p.m., at +33 (0)1 59 13 15 69. We will do what is necessary to respond to you as quickly as possible.

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