Help
1. Frequently Asked Questions
> I wish to return my order
You have a period of 14 days from the receipt of your package to inform us of your wish to return your items.
3 possible options:
- Refund of your order (a flat fee of €4.90 will be deducted from the value of your refund to cover return costs* - see table below).
- Exchange of your items for another size or another item (free service).
- Store credit: a store credit for the value of the returned items will be generated and sent to you by email after we receive your return package.
How to proceed?
- Go to your account area, then click on the relevant order. Select the "Return request" button or go directly here.
- Enter your order number and the email address used for your order.
- Select the item(s) you wish to return.
- Choose your return method: Exchange, store credit, or refund, as well as the reason for your return (if you wish to specify it).
- In the case of an exchange of your items, choose the items and the size of your choice (you will receive the item once your return package is received at our warehouse).
- In the case of a refund, confirm your refund request.
- In the case of store credit, confirm your refund request.
- A return request confirmation email will be sent to you with the shipping label to download.
- Carefully prepare your return package, stick the shipping label received by email onto the package, and drop it off at the nearest Chronopost relay point.
Refund terms:
The refund for your order will be made directly to the payment method used when placing your order within a maximum of 14 days after receipt of your package in our warehouse or proof of shipment of your return package.
*Table of flat fees deducted from the value of refunded items based on destination countries:
| France and Belgium |
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€10 |
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€15 |
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€20 |
Canadian customers are entitled to a full refund of customs duties and taxes in the event of a return, in accordance with CBSA requirements.
Exchange terms: Free service allowing you to change the size of an item ordered and returned.
Upon receipt of your return package, a new order will be sent to you free of charge in exchange for your returned items (a shipping confirmation email will be sent to you).
> How to contact PETITE MENDIGOTE customer service?
You can contact us by email at: [email protected], or via Chat directly on our site.
> What should I do if I don't receive my order?
If you have not received your package within 7 days following the estimated delivery date, please check the status of your package on the carrier's website. If you cannot find your package on the carrier's websites, we invite you to contact us by email: [email protected]
> I wish to use a promotional code
To use your promotional code, please enter it during the checkout process, at the payment step, in the "gift card or promo code" box.
Any discount will be automatically applied to the total amount to be paid. Please note: promotional codes cannot be combined with any current offer, so you will not be able to apply a promotional code to items that are already discounted.
> I haven't received my entire order, what should I do?
If your order arrived incomplete, we invite you to contact us by email at the following address: [email protected]
Please specify your order number and the missing items.
> I want an item but it is no longer in stock, what should I do?
If the item you want is no longer available in the desired size, we invite you to sign up for the stock alert. An email will be sent to you as soon as the item is back in stock.
> What is the status of my refund following my return?
Your refund will be processed within 14 days after your return package is sent, directly to the payment method used to confirm your order.
If you have a deferred debit card, the refund will take place under the same conditions as your usual debits.
2. Customer Account
> How do I create my account?
To create your account on the online store, enter your email address, which will become your username, as well as the other information required in the appropriate fields.
> How do I modify my account?
Changing your password or billing information is very simple. Click on "My Account" and enter your username and password. Once logged in, you can view and modify your personal information.
> I forgot my password, how do I log into my account?
When you click on the "forgot password" link, please enter the email address used to create your account. Your password will be sent to you by email instantly. Be sure to check your junk mail or spam folder if you do not receive it.
> I wish to receive regular information about the latest products
Subscribe to the online store's newsletter by entering your email on the homepage in the newsletter section at the bottom of the page. You will be informed about the latest news from the online store and our exclusive offers.
> How do I unsubscribe from the newsletter?
You can unsubscribe from the newsletter by simply clicking on the unsubscribe link found at the bottom of the newsletters you receive. You can also do this in your account, under the "My subscriptions" section. Do not hesitate to contact us regarding this if you encounter any difficulties.
> What do you do with my personal and identification information?
The information you provide us to process your order is only used in the context of our commercial relationship. In no way will this information be shared with third parties or resold.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access and rectify personal data concerning you.
Regarding your banking information (credit cards), it is only used in the context of your payment with our secure payment partner, Adyen. We do not store any of your banking information.
> Can I keep my cart from one visit to the next?
You can find the items you added to your cart for a period of one year (subject to availability), by following the instructions below:
- Log in from the same computer,
- Go to the same browser,
- Use the same domain,
- Log in with the same customer account.
> Need help?
You can contact us by email at the following address: [email protected].
3. Order
> How do I place my order on the online store?
To place an order on the store, simply browse the site by accessing the products offered in the different categories. You can navigate by searching by item type or by collection. Then choose the items you wish to purchase by clicking on "Add to cart". Once your products are in the cart, you can check its contents by clicking on the cart, then let yourself be guided by clicking on the "Order" button. Your order is prepared within a maximum of 48 business hours in our warehouses, then handed over to the carrier according to the delivery method and country you have chosen. Delivery times are then between 2 and 5 days after your order is handed over to the carrier.
> What are the processing times for my order?
All orders are prepared and shipped within 48 hours (subject to stock availability). Once your order is shipped, an email will be automatically sent to you.
> I have not yet received my order.
If you have not yet received your order and the delivery time has expired, we invite you to check your email inbox and spam messages. It is highly likely that you have received an email informing you that the order has left our warehouse.
If you have selected home delivery, you can check the status of your order in the "My orders" section in the My Account area.
Please note that during sales periods or other promotional operations, delivery times may be slightly extended.
> I have placed an order and wish to track my package
First of all, thank you for your order. To track your package, we invite you to log into your personal space using your email address and personal password. Then simply go to the "My Orders" tab, search for the relevant order, and click on "Delivery Tracking". We also inform you that as soon as your order is shipped, an email is sent to you with the tracking link for your package.
> Can I cancel or modify my order?
Currently, it is not possible to cancel or modify your order. Indeed, as soon as payment is validated, your order is sent to our warehouse for preparation in order to ship it as soon as possible. However, if you still wish to cancel your order, we invite you to refuse your package. The latter will be returned to our warehouse and we will then issue your refund.
> I wish to modify my delivery address, what should I do?
Currently, it is not possible to modify your delivery address. Indeed, as soon as payment is validated, your order is sent to our warehouse for preparation in order to ship it as soon as possible.
If your address is incorrect and the carrier is unable to deliver to you, your package will be returned and automatically refunded.
> Will I receive the same product as the one in the photo?
Yes. In the case of products that are handmade, there may be slight differences in the final product.
4. Payment
> What payment methods are accepted?
We accept payment by Credit Card, Visa and Mastercard, Apple Pay, and Paypal.
> Which bank cards are accepted?
You can use the following payment methods on the e-store: Carte Bleue, Visa, and Mastercard.
> How is the payment secured?
The online store uses the Adyen e-Commerce solution, recognized by the main players in the financial world. It has been developed so that you can make your payments in an ergonomic and user-friendly environment, with optimal security and respect for privacy. Adyen e-Commerce is the payment solution adopted by several thousand e-commerce sites. You will recognize these sites thanks to the mention "Secure payment by Adyen" which appears on the payment page.
> My order is marked "Blocked", what should I do?
If your order status is "blocked", we invite you to place a new order; it is possible that this is due to a payment incident or you should contact your bank. Your order will always appear in your history.
> My discount code is not working, what should I do?
Remember to check the validity date of your discount code. Also, be sure to respect the case and enter your code without spaces. Remember to clear your computer's cache. If your code works, a text will appear to indicate that your coupon has been taken into account. Codes cannot be combined: if you have several, only one of them can be used during your order. After following these procedures and in the event that the code does not work, do not hesitate to contact the online store's customer service by email.
5. Shipping and Receipt
Once your order is prepared, delivery times differ depending on the delivery method selected when confirming your order:
| Delivery method | Delivery country | Costs | Delivery time | Return cost |
|---|---|---|---|---|
| GLS home delivery | Metropolitan France |
€5 |
3 to 5 business days | At your expense |
| Chronopost | Metropolitan France | €10 | 2 business days | At your expense |
| Colissimo International | Switzerland, Belgium, Luxembourg, Netherlands | €5 Free from €300 |
3 to 5 business days | At your expense |
| Colissimo International |
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€10 |
3 to 5 business days | At your expense |
| Colissimo International | Andorra, Vatican City State, Gibraltar, Guernsey, Jersey, Liechtenstein, San Marino | €10 Free from €400 |
7 to 10 business days | At your expense |
| Colissimo International | Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland, Czechia | €12 | 4 to 6 business days | At your expense |
| Colissimo International | Albania, Algeria, Balearic Islands, Bosnia and Herzegovina, Bulgaria, Canary Islands, Ceuta, Cyprus, Croatia, Egypt, Finland, Greece, Iceland, Kosovo, Libya, North Macedonia, Malta, Morocco, Melilla, Moldova, Montenegro, Norway, Romania, Serbia, Tunisia, Ukraine | €20 | 7 to 10 business days | At your expense |
| Colissimo International | Guadeloupe, French Guiana, Réunion, Martinique, Mayotte, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon | €30 | 7 to 10 business days | At your expense |
| Colissimo International | United States & Canada | €25 | Approximately 10 business days | At your expense |
| Colissimo International | Australia, Canada, China, South Korea, Hong Kong, India, Israel, Japan, Macau, Singapore, Taiwan, Thailand, Vietnam | €40 | 7 to 10 business days | At your expense |
| Colissimo International | Africa, South America, United Arab Emirates, Middle East, rest of Asia | €47 | 7 to 10 working days | At your expense |
| Colissimo International | Greenland, Niue, New Caledonia, French Polynesia, Svalbard and Jan Mayen | €54 | 7 to 10 working days |
At your expense |
> I have placed an order and would like to track my package
First of all, thank you for your order. To track your package, we invite you to log in to your personal account using your email address and personal password. Simply go to the "My Orders" tab, find the relevant order, and click on "Delivery Tracking." We also inform you that as soon as your order is dispatched, you will receive an email with a link to track your package.
> Can I have my order delivered abroad?
We currently deliver to the following countries: Metropolitan France, Belgium, Germany, Netherlands, Luxembourg, United Kingdom, Ireland, Italy, Spain, Portugal, Austria, Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Switzerland, Greece, Iceland, Finland, Norway, Sweden, Turkey, United States, Canada, Australia, Japan, South Korea.
The list of countries available for delivery will be provided after validating your shopping cart.
> What should I do if I am not at home when the delivery arrives?
In the event that your carrier is GLS, Chronopost, or Colissimo International: the package is delivered directly to your home. If you are not at home at that time, a delivery notice will be left in your mailbox, or your order will be left at the nearest collection point. This notice indicates the time and day of the delivery attempt as well as the post office where you can pick up the package. You will then need to go to the indicated post office with the delivery notice left by the postal worker and a piece of ID to collect it. You then have a period of 14 days; beyond that, the package will be returned to us.
> I have not yet received my order.
If you have not yet received your order and the delivery deadline has passed, we invite you to check your email inbox and your junk mail folder. It is very likely that you have received an email informing you that the order has left our warehouse.
Please note that during sales periods or other promotional offers, delivery times may be slightly extended.
> What should I do if my product is damaged or if I did not receive the product ordered?
We invite you to contact the Customer Relations Department by email: [email protected].
> I did not receive my entire order, what should I do?
If your order arrived incomplete, we invite you to contact us by email, specifying your order number and the missing items.
> What should I do if I lose a button?
An extra button is included with most Petite Mendigote items designed with buttons. Unfortunately, we cannot ship you another button as we do not hold stock from previous seasons. In the event that your item was not supplied with an extra button, please contact us by email at the following address: [email protected].
6. Returns and Refunds
> I wish to return my order
To return your order, we invite you to follow these steps:
- Log in to your account using your email address and personal password;
- Click on the "My Orders" tab, find the relevant order, and click on "Return Request";
- Fill out your return request, specifying the reason and the quantity of each item;
- Validate, then print your return slip and place it inside your package. The return address is indicated on it.
You have a legal period of 14 days from receipt of your package to submit your return request.
> What is the refund processing time?
Your refund will be processed within 14 days after the receipt of your returned package at our warehouse or proof of shipment of your return package, directly to the payment method used to validate your order.
If you have a deferred debit card, the refund will take place under the same conditions as your usual debits.
7. Technical Issues
> I am not receiving your order confirmation and shipping emails?
These emails may be in your "junk" or "spam" folder in your email software, as these are increasingly sensitive to protecting user privacy by identifying emails that are not in your contacts, for example. We advise you to authorize the domain in your anti-spam tool and/or your email software.
> I am unable to make my payment, what should I do?
If your payment is not going through, check that your card numbers or expiration date are not incorrect. Check with your bank to ensure they are not blocking the payment. For security reasons, the customer service team does not have access to your bank details but remains at your disposal to guide you.
> Which Internet browsers should I use to access the site properly?
The Petite Mendigote site is available with Microsoft Internet Explorer 8 or higher as well as all versions of Mozilla Firefox, Google Chrome, Safari, and Opera.
You can install the latest versions of each browser via the following links:
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Internet Explorer
8. Information and Services
> How do I choose the right size?
A Size Guide is available to you by clicking here
> What should I do if an item has shrunk after washing or dry cleaning?
Inside each product, a detailed label is attached to the garment with specific instructions for cleaning and care. If an item shrinks after cleaning, we assume the care instructions were not followed. Unfortunately, we will not be able to replace items that have lost their "shape" due to improper cleaning, or that are the result of normal wear and tear.
> How can I contact the Customer Relations Department?
You can contact us by email at the following address: or by phone at 01 59 13 15 69