Help
1. Frequently Asked Questions
> I wish to return my order
You have 14 days from receipt of your package to notify us of your wish to return your items.
3 possible options :
- Reimbursement of your order (a flat rate of €4.90 will be deducted from the value of your reimbursement to cover return costs* - see table below).
- Exchanging your items for another size or another item (free service)
- Credit : a credit for the value of the returned items will be generated and sent to you by email after receipt of your return package.
How to proceed?
- Go to your account area, then click on the order in question. Select the "Return request" button or go directly here .
- Enter your order number and the email address used for your order.
- Select the item(s) you wish to return.
- Choose your return method: Exchange, credit or refund, as well as the reason for your return (if you wish to specify it).
- In the case of an exchange of your items, choose the items and the size of your choice ( you will receive the item once your return package is received in our warehouse).
- In the case of a refund, validate your refund request.
- In the case of a credit, validate your refund request.
- A return request confirmation email will be sent to you with the shipping label to download.
- Carefully prepare your return package, stick the shipping label received by email on the package and drop it off at the Chronopost relay point closest to you.
Reimbursement terms :
The refund of your order will be made directly to the payment method used when placing your order within a maximum of 14 days after receipt of your returned package in our warehouse or the
proof of shipment of your return package.
*Scale of fixed amounts retained on the value of the items reimbursed depending on the destination country:
| France and Belgium | 4.90€ |
| Germany, Spain, Portugal, Italy, Netherlands, Luxembourg | 8€ |
| United Kingdom, Switzerland, Andorra, Norway | 10€ |
| China, South Korea, Hong Kong, Japan, Singapore, Taiwan, Thailand, Vietnam, Turkey, Ukraine, Guernsey | 15€ |
| Australia, Brazil, Canada, United States, United Arab Emirates, India, Israel, Mexico, Puerto Rico, Qatar, New Zealand, Iceland, Chile, Philippines, Malaysia, South Africa, Morocco, Reunion, Colombia, Indonesia, Argentina, French Polynesia | 20€ |
Exchange terms : Free service allowing you to change the size of an item ordered and returned.
Upon receipt of your returned package, a new order will be sent to you free of charge in exchange for your returned items ( a shipping confirmation email will be sent to you).
> How to contact PETITE MENDIGOTE customer service?
You can contact us by email at: serviceclient@petitemendigote.fr, or by Chat directly on our site.
> What should I do if I don't receive my order?
If you have not received your Colissimo package within 7 days of the indicative delivery date, remember to check the status of your package on the Colissimo website. If you cannot find your package on the carriers' websites, we invite you to contact us by email: serviceclient@petitemendigote.fr
> I want to use a promotional code
In order to use your promotional code, we invite you to indicate it when placing your order, at the payment stage, in the "gift card or promotional code" box.
Any discount will be automatically applied to the total amount to be paid. Please note: promotional codes cannot be combined with any current offer, so you will not be able to apply a promotional code to items that are already discounted.
> I have not received my entire order, what should I do?
If your order has arrived incomplete, we invite you to contact us by email at the following address: serviceclient@petitemendigote.fr
Specifying your order number and the missing items.
> I want an item but it is no longer in stock, what should I do?
If the item you want is no longer available in the desired size, we invite you to subscribe to the stock alert. An email will be sent to you as soon as the item is back in stock.
> Where is my refund following my return?
Your refund will be made within 14 days after sending your return package directly to the payment method used to validate your order.
If you have a deferred debit card, the reimbursement will take place under the same conditions as your usual debits.
2. Customer account
> How do I create my account?
To create your account on the online store, enter your email address, which becomes your username, as well as the other required information in the appropriate fields.
> How do I modify my account?
Changing your password, or billing information is very simple. Click on "My Account" and enter your username and password. Once logged in, you can view and edit your personal information.
> I forgot my password, how do I log in to my account?
When you click on the forgotten password link, please enter the email address that was used to create your account. Your password will be sent to you by email instantly. Be sure to check your junk mail or spam folder if you do not receive it.
> I would like to receive regular information on the latest products
Subscribe to the online store newsletter by entering your email address on the home page in the newsletter section at the bottom of the page. You will be informed about the latest news from the online store and our exclusive offers.
> How do I unsubscribe from the newsletter?
You can unsubscribe from the newsletter by simply clicking on the unsubscribe link at the bottom of the newsletters you receive. You can also do this in your account, in the "My subscriptions" section. Do not hesitate to contact us about this if you encounter any difficulties.
> What do you do with my personal information?
The information you provide to us to process your order is only used in the context of our business relationship. Under no circumstances may this information be shared with third parties or resold.
In accordance with the Data Protection Act of 6 January 1978, you have the right to access and rectify your personal data.
Regarding your banking information (bank cards), these are only used for your payment with our secure payment partner Adyen. We do not store any banking information about you.
> Can I keep my basket from one visit to the next?
You can find the items you added to your cart for a period of one year (while stocks last), by following the instructions below:
- Log in from the same computer,
- Go to the same browser,
- Use the same domain,
- Log in with the same customer account.
> Need help?
You can contact us by email at the following address: serviceclient@petitemendigote.fr.
3. Order
> How do I place my order on the online store?
To place an order on the store, simply browse the site by accessing the products offered in the different categories. You can browse by searching by type of item or by universe. Then choose the items you wish to purchase by clicking on "Add to cart". Once your products are in the cart, you can check the contents of it by clicking on the cart, then let yourself be guided by clicking on the "Order" button. Your order is prepared in our warehouses within 48 working hours at the most, then handed over to the carrier depending on the delivery method and the country you have chosen. Delivery times are then between 2 and 5 days after your order is handed over to the carrier.
> What are the processing times for my order?
All orders are prepared and shipped within 48 hours (while stocks last). Once your order has been shipped, an email will be automatically sent to you.
> I have not received my order yet.
If you have not yet received your order and the delivery time has expired, we invite you to check your email inbox and your junk mail. It is very likely that you have received an email informing you that the order has left our warehouse.
If you have selected home delivery, you can view the status of your order under “My Orders” in the My Account section.
Please note that during sales periods or other promotional operations, delivery times may be slightly longer.
> I placed an order and would like to track my package
First of all, we thank you for your order. In order to track your package, we invite you to log into your personal space using your email address and your personal password. Then, simply go to the "My Orders" tab and search for the order in question and click on "Delivery Tracking". We also inform you that as soon as your order is shipped, an email will be sent to you with the tracking link for your package.
> Can I cancel or modify my order?
Currently, it is not possible to cancel or modify your order. Indeed, as soon as payment is validated, your order is sent to be prepared in our warehouse in order to ship it to you as soon as possible. However, if you still wish to cancel your order, we invite you to refuse your package. The latter will then be returned to our warehouse and we will then make your refund.
> I want to change my delivery address, what should I do?
Currently, it is not possible to change your delivery address. Indeed, as soon as payment is validated, your order is sent to be prepared in our warehouse in order to ship it to you as soon as possible.
If your address is incorrect and the carrier is unable to deliver to you, your package will be returned and automatically refunded.
> Will I receive the same product as the one in the photo?
Yes. In the case of products that are handmade, there may be slight differences in the final product.
4. Payment
> What payment methods are accepted?
We accept payment by Credit Card, Visa and Mastercard, Apple Pay and Paypal.
> Which bank cards are accepted?
You can use the following payment methods on the e-shop: Carte Bleue, Visa and Mastercard.
> How is payment secure?
The online store uses the Adyen e-Commerce solution, recognized by the main players in the financial world. It has been developed so that you can make your payments in an ergonomic and user-friendly environment, with optimal security and respect for privacy. Adyen e-Commerce is the payment solution adopted by several thousand e-commerce sites. You will recognize these sites thanks to the mention Secure payment by Adyen, which appears on the payment page.
> My order is in "Blocked" status, what should I do?
If your order is in "blocked" status, we invite you to place a new order, it is possible that this is due to a payment incident or to contact your bank. Your order will still appear in your history.
> My discount code doesn't work, what should I do?
Remember to check the validity date of your discount code. Also make sure to respect the box and enter your code without putting a space in it. Remember to empty your computer's cache. If your code works, a text will be displayed to indicate that your coupon has been taken into account. Codes cannot be combined: if you have several, only one of them can be used when ordering. After following these procedures and in the event that the code does not work, do not hesitate to contact the online store's customer service by email.
5. Shipping and Receiving
Once your order has been prepared, delivery times vary depending on the delivery method selected when confirming your order:
| Delivery method | Country of delivery | Costs | Delivery times | Cost of return |
|---|---|---|---|---|
| Colissimo standard | Metropolitan France |
5€ |
3 to 5 working days | At your expense |
| Chronopost | Metropolitan France | 10€ | 2 working days | At your expense |
| Colissimo International | Switzerland, Belgium, Luxembourg, Netherlands | 5€ Offered from 300€ |
3 to 5 working days | At your expense |
| Colissimo International | Germany, Austria, Spain, Ireland, Italy, Portugal, United Kingdom. | 10€ Offered from 400€ |
3 to 5 working days | At your expense |
| Colissimo International | Andorra, Vatican City State, Gibraltar, Guernsey, Jersey, Liechtenstein, San Marino | 10€ Offered from 400€ |
7 to 10 working days | At your expense |
| Colissimo International | Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland, Czechia | 12€ | 4 to 6 working days | At your expense |
| Colissimo International | Albania, Algeria, Balearic Islands, Bosnia and Herzegovina, Bulgaria, Canary Islands, Ceuta, Cyprus, Croatia, Egypt, Finland, Greece, Iceland, Kosovo, Libya, North Macedonia, Malta, Morocco, Melilla, Moldova, Montenegro, Norway, Romania, Serbia, Tunisia, Ukraine | 20€ | 7 to 10 working days | At your expense |
| Colissimo International | Guadeloupe, French Guiana, Reunion, Martinique, Mayotte, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon | 30€ | 7 to 10 working days | At your expense |
| Colissimo International | United States & Canada | 25€ | Approximately 10 working days | At your expense |
| Colissimo International | Australia, Canada, China, South Korea, Hong Kong, India, Israel, Japan, Macau, Singapore, Taiwan, Thailand, Vietnam | 40€ | 7 to 10 working days | At your expense |
| Colissimo International | Africa, South America, United Arab Emirates, Middle East, Rest of Asia | 47€ | 7 to 10 working days | At your expense |
| Colissimo International | Greenland, Niue, New Caledonia, French Polynesia, Svalbard and Jan Mayen | 54€ | 7 to 10 working days |
At your expense |
> I placed an order and would like to track my package
First of all, we thank you for your order. In order to track your package, we invite you to log into your personal space using your email address and your personal password. Then, simply go to the "My Orders" tab and search for the order in question and click on "Delivery Tracking". We also inform you that as soon as your order is shipped, an email will be sent to you with the tracking link for your package.
> Can I have it delivered abroad?
We currently ship to the following countries: Metropolitan France, Belgium, Germany, Netherlands, Luxembourg, United Kingdom, Ireland, Italy, Spain, Portugal, Austria, Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Switzerland, Greece, Iceland, Finland, Norway, Sweden, Turkey, United States, Canada, Australia, Japan, South Korea.
The list of countries available for delivery will be offered to you after validation of your basket.
> What should I do if I am not at home at the time of delivery?
If your carrier is Colissimo or Colissimo International, the package is delivered directly to your home and if you are not at home at that time, a delivery notice will be left in your mailbox. This notice indicates the time and day of delivery as well as the post office where you can collect the package. You will then have to go to the post office indicated with the delivery notice left by the postman and an identity document to collect it. You then have a period of 14 days, after which the package will be returned to us.
> I have not received my order yet.
If you have not yet received your order and the delivery time has expired, we invite you to check your email inbox and your junk mail. It is very likely that you have received an email informing you that the order has left our warehouse.
Please note that during sales periods or other promotional offers, delivery times may be slightly longer.
> What should I do if my product is damaged or if I have not received the product ordered?
We invite you to contact Customer Relations by email: serviceclient@petitemendigote.fr.
> I have not received my entire order, what should I do?
If your order has arrived incomplete, we invite you to contact us by email: specifying your order number and the missing items.
> What should I do if I lose a button?
An additional button is included in most Petite Mendigote items that are designed with buttons. Unfortunately, we will not be able to ship you a button again because we do not have stock from previous seasons. In the event that your item is not supplied with an additional button, please contact us by email at the following address: serviceclient@petitemendigote.fr.
6. Return and Refund
> I wish to return my order
To return your order, we invite you to follow the following steps:
- Log in to your account using your email address and personal password;
- Click on the “My Orders” tab then search for the order in question and click on “Return Request”;
- Complete your return request, specifying the reason and quantity of each item;
- Validate, then print your return voucher and slip it inside your package. The return address is indicated on the latter.
You have a legal period of 14 days upon receipt of your package to make your return request.
> What is the reimbursement period?
Your refund will be made within 14 days after receipt of your return package in our warehouse or proof of shipment of your return package directly to the payment method used to validate your order.
If you have a deferred debit card, the reimbursement will take place under the same conditions as your usual debits.
7. Technical problems
> I am not receiving your order and shipping confirmation emails?
These emails may be found in your "junk" or "spam" folder of your email software, these are indeed increasingly sensitive to protecting the privacy of their users by identifying emails that are not part of your contacts for example. We advise you to authorize the domain in your anti-spam tool and/or your email.
> I can't make my payment, what should I do?
If your payment does not go through, check that your card numbers or the expiration date are not incorrect. Check with your bank to make sure they are not blocking the payment. For security reasons, customer service does not have access to your bank details but remains at your disposal to guide you.
> Which internet browsers should I use to access the site correctly?
The Petite Mendigote website is available with Microsoft Internet Explorer 8 or higher as well as on all versions of Mozilla Firefox, Google Chrome, Safari and Opera.
You can install the latest versions of each browser through the following links:
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Internet Explorer
8. Information and Services
> How to choose the right size?
A Size Guide is available by clicking here
> What should I do if an item has shrunk after washing or dry cleaning?
In each product a detailed label is attached to the inside of the garment with specific instructions for cleaning and maintenance. If an item shrinks after cleaning, we assume that the care instructions have not been followed. Unfortunately, will not be able to replace items that have changed "shape" due to poor cleaning, or that are the result of normal wear and tear.
> How can I contact Customer Relations?
You can contact us by email at the following address: or by telephone at 01 59 13 15 69