Help
1. Frequently asked questions
> I would like to return my order
You have 14 days from receipt of your package to inform us of your desire to return your items.
2 possible options :
- The refund of your order (a fixed amount of €4.90 will be deducted from the value of your refund to cover return costs* - see table below).
- Exchanging your items for another size (free service)
How to proceed ?
- Go to your account area, then click on the order concerned. Select the “Request Return” button or go directly here .
- Enter your order number and the email address used for your order.
- Select the item(s) you wish to return.
- Choose your return method: Exchange or return.
- In the case of an exchange, choose the new item of your choice (you will receive the item once your return package is received in our warehouse).
- In the case of a refund, validate your refund request.
- A return request confirmation email will be sent to you with the transport label to download.
- Carefully prepare your return package, stick the transport label received by email on the package and drop it off at the Chronopost relay closest to you.
Repayment Terms :
The refund of your order will be made directly to the payment method used when placing your order within a maximum period of 14 days after receipt of your return package in our warehouse or the
proof of shipment of your return package.
*Screen of fixed amounts retained on the value of the items reimbursed according to the country of destination:
| France and Belgium | €4.90 |
| Germany, Spain, Portugal, Italy, Netherlands, Luxembourg | 8€ |
| United Kingdom, Switzerland, Andorra, Norway | 10€ |
| China, South Korea, Hong Kong, Japan, Singapore, Taiwan, Thailand, Vietnam, Turkey, Ukraine, Guernsey | 15€ |
| Australia, Brazil, Canada, United States, United Arab Emirates, India, Israel, Mexico, Puerto Rico, Qatar, New Zealand, Iceland, Chile, Philippines, Malaysia, South Africa, Morocco, Reunion, Colombia, Indonesia, Argentina, French Polynesia | 20€ |
Exchange terms : Free service allowing you to change the size or color of an ordered and returned item.
Upon receipt of your return package, a new order will be sent to you free of charge in exchange for your returned items ( a shipping confirmation email will be sent to you).
> How to contact PETITE MENDIGOTE customer service?
You can contact us by e-mail at: serviceclient@petitemendigote.fr, or by Chat directly on our site.
> What should I do if I do not receive my order?
If you have not received your Colissimo package within 7 days following the indicative delivery date, remember to check the status of your package on the Colissimo website. If you cannot find your package on the carriers' websites, we invite you to contact us by e-mail: serviceclient@petitemendigote.fr
> I would like to use a promotional code
In order to use your promotional code, we invite you to indicate it when placing your order, at the payment stage, in the “gift card or promo code” box.
Any discount will be automatically applied to the total amount to be paid. Please note: promotional codes cannot be combined with any current offer, so you will not be able to apply a promotional code to items already discounted.
> I have not received my entire order, what should I do?
If your order arrived incomplete, we invite you to contact us by email at the following address: serviceclient@petitemendigote.fr
Specifying your order number and the missing items.
> I want an item but it is no longer in stock, what should I do?
If the item you want is no longer available in the desired size, we invite you to subscribe to the stock alert. An email will be sent to you as soon as the item is back in stock.
> Where is my refund following my return?
Your refund will be made within 14 days after sending your return package directly to the payment method used to validate your order.
If you have a deferred debit card, reimbursement will take place under the same conditions as those for your usual debits.
2. Customer account
> How do I create my account?
To create your account on the online store, enter your email address, which becomes your identifier, as well as the other required information in the appropriate fields.
> How do I modify my account?
Changing your password or billing information is very simple. Click on “My Account” and enter your username and password. Once logged in, you can view and edit your personal information.
> I forgot my password, how do I log in to my account?
When you click on the forgotten password link, please enter the email address that was used to create your account. Your password will be sent to you by email instantly. Be sure to check your junk mail or spam folder if you have not received it.
> I would like to receive regular information on the latest products
Subscribe to the online store newsletter by entering your email on the home page in the newsletter section at the bottom of the page. You will be informed of the latest news from the online store and our exclusive offers.
> How do I unsubscribe from the newsletter?
You can unsubscribe from the newsletter by simply clicking on the unsubscribe link at the bottom of the newsletters you receive. You can also do this in your account, in the “My subscriptions” section. Please do not hesitate to contact us about this if you encounter any difficulties.
> What do you do with my nominative and personal information?
The information you provide to us to complete your order is only used within the framework of our commercial relationship. Under no circumstances may this information be shared with third parties or resold.
In accordance with the data protection and freedom law of January 6, 1978, you have the right to access and rectify personal data concerning you.
Concerning your banking information (bank cards), this is only used as part of your payment with our secure payment partner Adyen. We do not store any banking information about you.
> Can I keep my basket from one visit to the next?
You can find the items you added to the basket for a period of one year (while stocks last), by following the instructions below:
- Log in from the same computer,
- Go to the same browser,
- Use the same domain,
- Log in with the same customer account.
> Need help?
You can contact us by email at the following address: serviceclient@petitemendigote.fr.
3. Order
> How do I place my order on the online store?
To place an order on the store, simply browse the site by accessing the products offered in the different categories. You can browse by searching by article type or by universe. Then choose the items you wish to purchase by clicking on “Add to cart”. Once your products are in the basket, you can check the contents by clicking on the basket, then let yourself be guided by clicking on the “Order” button. Your order is prepared within a maximum of 48 working hours in our warehouses, then delivered to the carrier according to the delivery method and country you have chosen. Delivery times are then between 2 and 5 days after your order is handed over to the carrier.
> What are the processing times for my order?
All orders are prepared and shipped within 48 hours (while stock lasts). Once your order has been shipped, an email will be automatically sent to you.
> I have not yet received my order.
If you have not yet received your order and the delivery time has expired, we invite you to check your email inbox and your unwanted messages. It is very likely that you have received an email informing you that the order has left our warehouse.
If you have selected home delivery, you can view the status of your order in the “My orders” section in the My account section.
Please note that during the sales period or other promotional operations, delivery times may be slightly extended.
> I placed an order and would like to track my package
First of all, we thank you for your order. In order to track your package, we invite you to log in to your personal space using your email address and your personal password. Then simply go to the “My Orders” tab and search for the order concerned and click on “Delivery Tracking”. We also inform you that as soon as your order is shipped, an email will be sent to you with the tracking link for your package.
> Can I cancel or modify my order
Currently it is not possible to cancel or modify your order. Indeed, as soon as payment is validated, your order is sent to be prepared in our warehouse in order to ship it to you as soon as possible. However, if you still wish to cancel your order, we invite you to refuse your package. The latter will then be returned to our warehouse and we will then issue your refund.
> I want to change my delivery address, what should I do?
Currently it is not possible to change your delivery address. Indeed, as soon as payment is validated, your order is sent to be prepared in our warehouse in order to ship it to you as soon as possible.
If your address is incorrect and the carrier is unable to deliver to you, your package will be returned and automatically refunded.
> Will I receive the same product as the one in the photo?
Yes. In the case of products that are handmade, there may be slight differences in the final product.
4. Payment
> What payment methods are accepted?
We accept payment by Credit Card, Visa and Mastercard, Apple Pay and Paypal.
> What bank cards are accepted?
You can use the following payment methods on the e-store: Carte Bleue, Visa and Mastercard.
> How is payment secure?
The online store uses the Adyen e-Commerce solution, recognized by the main players in the financial world. This has been developed so that you can make your payments in an ergonomic and friendly environment, with optimal security and respect for privacy. Adyen e-Commerce is the payment solution adopted by several thousand online commerce sites. You will recognize these sites by the mention Secure payment by Adyen, which appears on the payment page.
> My order is in “Blocked” status, what should I do?
If your order is in “blocked” status we invite you to place a new order, it is possible that this is due to a payment incident or to contact your bank. Your order will always appear in your history.
> My discount code does not work, what should I do?
Remember to check the validity date of your discount code. Also make sure to respect the box and enter your code without putting a space. Remember to clear your computer's cache. If your code works, a text will be displayed to tell you that your coupon has been taken into account. Codes cannot be combined: if you have several, only one of them can be used when ordering. After following these procedures and in the event that the code does not work, do not hesitate to contact the online store's customer service by email.
5. Shipping and Receipt
Once your order has been prepared, delivery times differ depending on the delivery method selected when validating your order:
| Delivery method | Delivery country | Costs | Delivery delay | Return cost |
|---|---|---|---|---|
| Standard Colissimo | Metropolitan France |
5€ |
3 to 5 working days | At your expense |
| Chronopost | Metropolitan France | 10€ | 2 working days | At your expense |
| International Colissimo | Switzerland, Belgium, Luxembourg, Netherlands | 5€ Offered from 300€ |
3 to 5 working days | At your expense |
| International Colissimo | Germany, Austria, Spain, Ireland, Italy, Portugal, United Kingdom. | 10€ Offered from 400€ |
3 to 5 working days | At your expense |
| International Colissimo | Andorra, Vatican City State, Gibraltar, Guernsey, Jersey, Liechtenstein, San Marino | 10€ Offered from 400€ |
7 to 10 working days | At your expense |
| International Colissimo | Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland, Czechia | 12€ | 4 to 6 working days | At your expense |
| International Colissimo | Albania, Algeria, Balearic Islands, Bosnia and Herzegovina, Bulgaria, Canary Islands, Ceuta, Cyprus, Croatia, Egypt, Finland, Greece, Iceland, Kosovo, Libya, North Macedonia, Malta, Morocco, Melilla, Moldova, Montenegro, Norway, Romania, Serbia, Tunisia, Ukraine | 20€ | 7 to 10 working days | At your expense |
| International Colissimo | Guadeloupe, French Guiana, Réunion, Martinique, Mayotte, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon | 30€ | 7 to 10 working days | At your expense |
| International Colissimo | United States & Canada | 25€ | Approximately 10 working days | At your expense |
| International Colissimo | Australia, Canada, China, South Korea, Hong Kong, India, Israel, Japan, Macau, Singapore, Taiwan, Thailand, Vietnam | 40€ | 7 to 10 working days | At your expense |
| International Colissimo | Africa, South America, United Arab Emirates, Middle East, Rest of Asia | 47€ | 7 to 10 working days | At your expense |
| International Colissimo | Greenland, Niue, New Caledonia, French Polynesia, Svalbard and Jan Mayen | 54€ | 7 to 10 working days |
At your expense |
> I placed an order and would like to track my package
First of all, we thank you for your order. In order to track your package, we invite you to log in to your personal space using your email address and your personal password. Then simply go to the “My Orders” tab and search for the order concerned and click on “Delivery Tracking”. We also inform you that as soon as your order is shipped, an email will be sent to you with the tracking link for your package.
> Can I be delivered abroad?
We currently deliver to the following countries: mainland France, Belgium, Germany, Netherlands, Luxembourg, United Kingdom, Ireland, Italy, Spain, Portugal, Austria, Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Switzerland, Greece, Iceland, Finland, Norway, Sweden, Turkey, United States, Canada, Australia, Japan, South Korea.
The list of countries available for delivery will be offered to you after validation of your basket.
> What should I do if I am not home at the time of delivery?
If your carrier is Colissimo or Colissimo International, the package is delivered directly to your home and if you are not home at that time, a delivery notice will be left in your mailbox. This notice indicates the time and day of arrival as well as the post office where you can collect the package. You will then have to go to the indicated post office with the receipt provided by the postman and an identity document to collect it. You then have a period of 14 days, after which the package will be returned to us.
> I have not yet received my order.
If you have not yet received your order and the delivery time has expired, we invite you to check your email inbox and your unwanted messages. It is very likely that you have received an email informing you that the order has left our warehouse.
Please note that during sales or other promotional offers, delivery times may be slightly extended.
> What should I do if my product is damaged or if I have not received the ordered product?
We invite you to contact the Customer Relations Department by email: serviceclient@petitemendigote.fr.
> I have not received my entire order, what should I do?
If your order arrived incomplete, we invite you to contact us by email: specifying your order number and the missing items.
> What should I do if I lose a button?
An extra button is included in most Petite Mendigote items that are designed with buttons. Unfortunately, we will not be able to send you a new button because we do not have stock from previous seasons. If your item is not provided with an additional button, please contact us by email at the following address: serviceclient@petitemendigote.fr.
6. Return and refund
> I would like to return my order
To return your order, we invite you to follow the following steps:
- Log in to your account using your email address and your personal password;
- Click on the “My Orders” tab then search for the order concerned and click on “Return request”;
- Complete your return request, specifying the reason and quantity of each item;
- Validate, then print your return slip and slip it inside your package. The return address is indicated on the latter.
You have a legal period of 14 days upon receipt of your package to submit your return request.
> What is the repayment period?
Your refund will be made within 14 days after receipt of your return package in our warehouse or proof of shipment of your return package directly to the payment method used to validate your order.
If you have a deferred debit card, reimbursement will take place under the same conditions as those for your usual debits.
7. Technical problems
> I am not receiving your order and shipping confirmation emails?
These emails can be found in your “junk” mail or your “spam” folder of your messaging software, these are in fact more and more sensitive to protect the privacy of their users by identifying emails which do not part of your contacts for example. We advise you to authorize the domain in your anti-spam tool and/or your email.
> I can't make my payment, what should I do?
If your payment doesn't go through, check to make sure your card numbers or expiration date aren't wrong. Check with your banking establishment that they are not blocking the payment. For security reasons, customer service does not have access to your bank details but remains at your disposal to guide you.
> Which Internet browsers should I use to access the site correctly?
The Petite Mendigote site is available with Microsoft Internet Explorer 8 or higher as well as on all versions of Mozilla Firefox, Google Chrome, Safari and Opera.
You can install the latest versions of each browser through the following links:
- Google Chrome
- Mozilla Firefox
-Safari
-Microsoft Internet Explorer
8. Information and Services
> How to choose the right size?
A Size Guide is available to you by clicking here
> What to do if an item shrinks after washing or dry cleaning?
In each product a detailed label is attached to the inside of the garment with specific instructions for cleaning and maintenance. If an item shrinks after cleaning, we assume the care instructions were not followed. Unfortunately, we will not be able to replace items which have changed "shape" due to poor cleaning, or which are the result of normal wear and tear.
> How can I contact the Customer Relations Department?
You can contact us by email at the following address: or by telephone at 01 47 66 84 02
