Delivery & returns
Delivery times & costs
Once your order has been prepared, delivery times will vary depending on the delivery method selected when confirming your order:
| Delivery method | Delivery country | Costs | Delivery times | Return cost |
|---|---|---|---|---|
| Chronopost home delivery | Metropolitan France |
€5 |
2 to 3 working days | At your expense |
| Chronopost pickup point | Metropolitan France | €5 Free on orders over €150 |
2 to 3 working days | At your expense |
| Chronopost International | Switzerland, Belgium, Luxembourg, Netherlands | €5 Free on orders over €300 |
3 to 5 working days | At your expense |
| Chronopost International |
|
€10 |
3 to 5 working days | At your expense |
| Chronopost International | Andorra, Vatican City State, Gibraltar, Guernsey, Jersey, Liechtenstein, San Marino | €10 Free on orders over €400 |
7 to 10 working days | At your expense |
| Chronopost International | Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland, Czechia | €12 | 4 to 6 working days | At your expense |
| Chronopost International | Albania, Algeria, Balearic Islands, Bosnia and Herzegovina, Bulgaria, Canary Islands, Ceuta, Cyprus, Croatia, Egypt, Finland, Greece, Iceland, Kosovo, Libya, North Macedonia, Malta, Morocco, Melilla, Moldova, Montenegro, Norway, Romania, Serbia, Tunisia, Ukraine | €20 | 7 to 10 working days | At your expense |
| Chronopost International | Guadeloupe, French Guiana, Reunion, Martinique, Mayotte, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon | €19 | 7 to 10 working days | At your expense |
| Chronopost International | United States & Canada | €25 | Approx. 10 working days | At your expense |
| Chronopost International | Australia, China, South Korea, Hong Kong, India, Israel, Japan, Macau, Singapore, Taiwan, Thailand, Vietnam | €40 | 7 to 10 working days | At your expense |
| Chronopost International | Africa, South America, United Arab Emirates, Middle East, rest of Asia | €47 | 7 to 10 working days | At your expense |
| Chronopost International | Greenland, Niue, New Caledonia, French Polynesia, Svalbard and Jan Mayen | €54 | 7 to 10 working days |
At your expense |
Track my package
First of all, thank you for your order. To track your package, please log in to your personal account using your email address and personal password. Then simply go to the "My Orders" tab, find the relevant order, and click on "Delivery Tracking". We also inform you that as soon as your order has been dispatched, you will be sent an email with a link to track your package.
Return my order
You have 14 days from the receipt of your package to notify us of your wish to return your items.
2 possible options:
- Refund of your order (a flat fee will be deducted from the value of your refund to cover return shipping costs - See the table above).
- Exchange of your items (free service).
- Store credit (free service).
Any questions?
You can contact us by email at: [email protected], via the chat feature directly on our website, or by phone: 01 59 13 15 69